Responsible Gaming at rr55 — Play Safe, Play Smart

Our Commitment to Safe and Responsible Play

At rr55, responsible gaming is not a legal formality — it is a core part of how we operate. We understand that for the vast majority of players in Bangladesh, casino games, cricket betting and crash games are a fun way to unwind. We also recognise that for a small number of people, gambling can develop into a problem that causes real harm. Our job is to provide tools, information and support so that every rr55 player can make informed choices about how and when they play.

rr55 is committed to providing a safe, fair and transparent gambling environment for all users in Bangladesh. This page explains the practical steps we take to protect our players, the tools available to help you manage your play, and what to do if you or someone you know needs help with a gambling problem.

1Age Restriction — 21+ Only

rr55 strictly enforces a minimum age of 21 years for all players. Under-age gambling is illegal and harmful. We verify the age of every new player during the account registration and KYC process. If at any time rr55 identifies that a player is under the age of 21, the account will be closed immediately, all funds will be returned, and the case will be referred to the appropriate authorities where required by law.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing the rr55 platform, please contact our support team immediately via live chat or by emailing [email protected]. We will investigate and take action without delay. Consider using parental control software to restrict access to online gambling sites on shared or family devices.

2Our Responsible Gaming Tools

rr55 provides the following practical tools to help you manage how you gamble. All tools are available free of charge by contacting our support team via live chat 24 hours a day, 7 days a week.

3Deposit Limits — Staying in Control of Your Spending

Setting a deposit limit is one of the most effective ways to ensure that your gambling spending stays within a budget you are comfortable with. rr55 allows you to set a daily, weekly or monthly deposit limit on your account. Once a limit is in place, you cannot deposit more than that amount during the selected period — even if you increase the limit, the new higher limit only takes effect after a mandatory cooling-off period.

We recommend that all rr55 players set a deposit limit as a first step when opening their account. It takes less than a minute via our live chat support and can help prevent impulsive over-spending during a losing streak or an especially exciting game session. Limits apply across all payment methods — bKash, Nagad, Rocket and Upay — so one limit covers your entire rr55 account.

• Daily deposit limit: caps total deposits within any 24-hour rolling period
• Weekly deposit limit: caps total deposits across a rolling 7-day period
• Monthly deposit limit: caps total deposits within any calendar month
• Limit reductions take effect immediately; limit increases only take effect after a 48-hour cooling-off period

4Time-Out and Self-Exclusion

Sometimes a player needs to step away from the platform for a period of time — whether for a short break or a longer absence. rr55 offers two distinct options to help:

To request a time-out or self-exclusion, contact our Bangla-speaking support team via live chat at any time. Your request will be processed within one hour of receipt, and you will receive a confirmation once the restriction is active. rr55 will never attempt to talk you out of a self-exclusion request — your wellbeing comes first.

5Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income or background. The following signs may indicate that gambling is becoming a problem. If several of these apply to you or to someone you know, we encourage you to seek help without delay:

• Spending more money or time gambling than you originally intended
• Chasing losses — placing more bets to try to win back money you have lost
• Neglecting work, family, studies or social activities because of gambling
• Borrowing money, selling possessions or taking out loans to fund gambling
• Feeling anxious, irritable or restless when not gambling or when trying to cut down
• Lying to family or friends about how much time or money you spend gambling
• Gambling to escape stress, depression or other personal problems rather than for entertainment

Recognising these signs in yourself is a sign of strength, not weakness. rr55 is here to help. You can use our self-exclusion tool, contact our support team, or step away from the platform at any time — no questions asked.

6Tips for Healthy, Enjoyable Gambling

The large majority of rr55 players in Bangladesh enjoy the platform safely and responsibly. Here are the habits that keep gambling fun:

• Set a budget before you start playing and stick to it — only gamble with money you can afford to lose
• Treat gambling as entertainment spending, not as a way to earn income or solve financial problems
• Take regular breaks during play sessions — step away from the screen for at least 10 minutes every hour
• Never chase your losses — if you have reached your session budget, stop playing and return another day
• Do not gamble when you are feeling stressed, upset, tired or under the influence of alcohol
• Use rr55 deposit limits and reality check reminders to keep track of your spending and session length

7Protecting Young People

rr55 takes the protection of children and young people very seriously. The rr55 platform is intended exclusively for adults aged 21 and above who reside in Bangladesh. We use age verification checks at registration and conduct additional KYC checks where there are reasonable grounds to suspect a player may be under age. Our systems are designed to detect patterns consistent with underage access and to flag accounts for review where these patterns occur.

If children use shared devices in your home, we strongly recommend installing parental control or content filtering software that blocks access to gambling websites. Many internet service providers in Bangladesh offer family-safe filtering options free of charge. You should also avoid saving your rr55 login credentials on any shared device. If you believe a minor has accessed the rr55 platform, contact our support team at [email protected] immediately.

8Get Help — You Are Not Alone

If you are concerned about your gambling or that of someone close to you, please reach out. Help is available and recovery is possible. rr55 provides the following support channels: