rr55 Privacy Policy — Your Data, Your Rights

Effective Date: 1 January 2026

Introduction

rr55 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses the rr55 online casino and sports betting platform at rr55.lol. This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process it, the legal bases we rely on, your rights as a data subject, and the measures we take to keep your information safe.

By creating an account on rr55 or by using the rr55 platform in any capacity, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the rr55 platform. This Policy applies to all users of rr55 regardless of their location within Bangladesh.

1Information We Collect

When you register for an rr55 account, use the platform or contact our support team, we collect the following categories of personal data:

2How We Use Your Information

rr55 processes your personal data for the following purposes, each of which has a clearly defined legal basis:

• To create and manage your rr55 player account, including verifying your identity and age at registration and on an ongoing basis in accordance with our KYC obligations.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported local payment methods, and to maintain accurate financial records of all transactions.
• To provide customer support in English and Bangla, to respond to your enquiries, to investigate complaints, and to communicate important account-related information to you.
• To detect, prevent and investigate fraud, money laundering, bonus abuse, account takeover attempts and other prohibited conduct, using both automated monitoring systems and manual review.
• To personalise your platform experience, including showing you relevant game recommendations, promotions tied to your activity history, and content adapted to your preferred language.
• To fulfil our responsible gaming obligations, including monitoring your play patterns for signs of problem gambling, facilitating deposit limits and self-exclusion requests, and maintaining records of such requests indefinitely.

3Legal Basis for Processing

rr55 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: processing required to create and operate your rr55 account, process payments, and provide the services you have requested.
• Legal obligation: processing required to comply with anti-money laundering (AML) regulations, KYC requirements, record-keeping mandates, and any other applicable legal obligations.
• Legitimate interests: fraud prevention, platform security monitoring, responsible gaming enforcement, and improving the platform experience based on aggregated usage analytics.
• Consent: where you have given explicit consent to receive promotional communications or where processing is not covered by the above bases, we will obtain your consent before proceeding and you may withdraw it at any time.

4Payment Data and Financial Transactions

All financial transactions on the rr55 platform are processed through encrypted payment channels. When you make a deposit via bKash, Nagad or Rocket, the transaction is handled directly by the relevant payment service provider using their own secure infrastructure. rr55 receives a confirmation reference and transaction amount from the payment provider but does not receive or store your full mobile banking PIN or payment credentials.

Transaction records are retained for a minimum period of five years from the date of the transaction, in line with standard financial record-keeping requirements. These records include the amount, date, payment method type, and transaction reference. They are used for dispute resolution, audit purposes, and compliance with applicable anti-money laundering obligations.

5Sharing Your Information

rr55 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay): to facilitate deposit and withdrawal transactions. These providers are independently regulated and have their own privacy obligations.
• Game content providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe): limited technical session data is shared to facilitate gameplay and to maintain game integrity. These providers do not receive your full identity or payment data.
• Fraud detection and identity verification service providers: we use reputable third-party KYC and AML screening tools to verify player identities and screen for sanctions or financial crime risk. These processors act under strict data processing agreements.
• Law enforcement and regulatory authorities: where rr55 is required by law, court order or regulatory direction to disclose personal data, we will comply with such requests. Where legally permitted, we will notify the affected player before disclosure.

rr55 will not share your personal data with any party not listed above without first obtaining your explicit consent. All third parties who process personal data on behalf of rr55 are bound by data processing agreements that require them to handle your data in accordance with applicable privacy standards and to use it only for the specified purpose.

6Data Retention

rr55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account identity data is retained for the duration of the account plus five years after account closure; transaction records are retained for five years from the date of the transaction; support communication records are retained for two years from the date of the interaction; responsible gaming records (including self-exclusion requests) are retained indefinitely.

When personal data is no longer required for its original purpose and there is no legal obligation to retain it, rr55 will securely delete or anonymise the data. Anonymised data (data from which all personal identifiers have been removed and which cannot be re-associated with any individual) may be retained indefinitely for statistical and platform improvement purposes.

7Your Data Protection Rights

As an rr55 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact rr55 support via live chat or email:

rr55 will respond to all data subject rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you within the initial 30-day period and explain the reason for the extension. Please note that certain rights may be limited where rr55 has a legal obligation to retain data, such as transaction records held for AML compliance.

8Cookies and Tracking Technologies

rr55 uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use it. We use three categories of cookies:

• Essential cookies: these are strictly necessary to make the rr55 platform work. They include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking the platform.
• Functional cookies: these remember your language preference, display settings and other personalisation choices. Disabling them may mean that the platform does not remember your settings between sessions.
• Analytics cookies: these collect aggregated, anonymised data about how players navigate the platform, which features they use most, and where errors occur. This data helps us improve the platform. We do not use cross-site advertising trackers.

You can control cookie preferences through your mobile browser settings. Blocking essential cookies will impair platform functionality. rr55 does not use third-party advertising networks or behavioural advertising cookies that track your activity outside the rr55 platform.

9Data Security

rr55 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and rr55 servers, encrypted storage of sensitive data at rest, access controls restricting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing of platform infrastructure, and two-factor authentication requirements for platform administrator accounts.

Despite these measures, no internet-based platform can guarantee absolute security. If rr55 becomes aware of a data breach that is likely to result in a risk to the rights and freedoms of affected players, rr55 will notify affected users as soon as reasonably practicable and will take all necessary steps to contain and remediate the breach. Players are encouraged to use strong, unique passwords for their rr55 accounts and to notify support immediately if they suspect any unauthorised access.

10Children's Privacy

The rr55 platform is strictly for adults aged 21 and above. rr55 does not knowingly collect personal data from individuals under the age of 21. If rr55 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a minor has registered on the rr55 platform using your details or their own, please contact our support team immediately at [email protected] so that we can take prompt action.

11Changes to This Privacy Policy

rr55 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. Where changes are material, rr55 will notify registered players via the platform or by direct communication to their registered mobile number at least 14 days before the changes take effect. Your continued use of the rr55 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. The current version of this Policy is always available at rr55.lol/privacy-policy. We encourage you to review this Policy periodically.

12Contact Us Regarding Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how rr55 handles your personal data, please contact our support team. Our Bangla-speaking agents are available 24 hours a day, 7 days a week via live chat on the rr55 platform. For formal written privacy requests, you may also contact us by email and we will acknowledge your request within 24 hours.

Email: [email protected]